At 12:29 Monday morning, I got a robocall from RIOC. I didn’t bother listening to the message.
Yes, I signed up for weather and Tram advisories – which, so far, have been of no value beyond common knowledge – and gave my email and my mobile number (for texting purpose).
After getting the call, I logged into the advisories site to remove my home phone, and discovered that it wasn’t there. In fact, there’s no space for it.
I can only guess that your ingenious software put my number into your system from some other source – a disgraceful breach of privacy and ethics – and then did your robocalling. RIOC has obviously wasted our money on some low-grade low bidder, who doesn’t have the brains to know that people don’t want that kind of information in the wee hours. Nor does said vendor realize that you’ve made obvious the way RIOC abuses data. In other words, the vendor is both dishonest and stupid.
The person at RIOC reading this message probably knows nothing of this, so I’m requesting that you find out the cause of the problem, and let me know either when it will be fixed or, and perhaps better, whom I should ask for (name, telephone number, organization, and position) in order to get this rectified by direct communication with a person who actually knows how these things work.
Early on the morning of Monday, January 26th 2015, some residents on Roosevelt Island were the recipients of an unexpected phone call from our emergency and severe weather alert system. This alert was sent erroneously to a wide range of contacts, which included publicly available records from the White Pages. We sincerely apologize for the inconvenience and disturbance this caused you, and assure you that we have taken every measure possible to ensure that this error is not repeated. If you would like your home phone number removed from the list, please let me know and I will send you a confirmation that it has been removed.
If you have any further concerns or questions, please let me know and I will assist you.
To the Editor:
This is to vent my absolute and utter frustration with RIOC’s consistently confusing and incomplete advisories, in particular those concerning MTA service notifications. The latter are usually worded as follows:
Please be advised that the MTA has issued a weekend service advisory for the F train, which may affect travel plans. Please plan your travel accordingly and visit mta.info/weekender or call 511 for more information.”
A clearer, more concise, and resident-friendly notice would simply state:
Please be advised that the MTA has issued a weekend service advisory for (Day/Date/Time) through (Day/Date/Time). There will be no F train service [from Roosevelt Island to Manhattan / from Manhattan to Roosevelt Island] during this period. The Tram will run on a rush hour schedule from 7:00 a.m. until 10:00 p.m. during the affected period to accommodate any increase in traffic.
RIOC staff, please, please, before you issue advisories in the future, make believe you are a Roosevelt Island resident, and proofread the notices for simplicity and clarity through those eyes!
To the Editor:
RIOC promotes its Advisory notice as an “emergency and community alert system.” According to RIOC President Charlene Indelicato, it addresses “Emergencies, Tram & Red Bus Service,” and other Island-specific concerns.
As long-time subscribers to the previous RIOC announcements and now to the current Advisory system, we beg to differ. The RIOC Advisory system is nearly useless.
During the week of January 11, RIOC issued three identical advisory announcements regarding an anticipated change in weekend F line service. These notices did not state what that interruption in service would be, nor how Tram service would be changed:
Please be advised that the MTA has issued a weekend service advisory for the F train, which may affect travel plans. Please plan your travel accordingly and visit http://mta.info or call 511 for more information.
We believe that by not indicating which subway service is affected (Manhattan-bound or Queens-bound or both), by not specifying the time frame (hours of the three days of January 16-19), and by not indicating how Tram service might be changed to accommodate increased numbers of riders, RIOC has failed to deliver on the objective of the Advisory service, namely alerts that include Tram service.
Here is how RIOC might revise its notice, with our added text bolded for clarity:
Please be advised that the MTA has issued a weekend service advisory for the F train. There will be no Manhattan-bound train service from Roosevelt Island from 11:15 p.m. Friday, January 16, to 5:00 a.m. Monday, January 19, which may affect travel plans. The Tram will run on a rush-hour weekday schedule during this period. Please plan your travel accordingly and visit http://mta.info or call 511 for more information.
We call upon RIOC to address the uninformative advisories regarding interruptions in subway service and consequential changes in the Tram schedule.
We call upon our neighbors, together with Tram and subway riders who work on Roosevelt Island, to contact RIOC and join us in securing these vital improvements in communication via the RIOC Advisory system.
Aaron Hamburger, Chair, RIRA Island Services Committee
On behalf of the Roosevelt Island Parents’ Network, I would like to thank RIOC for working with us, and continuing the popular Mommy & Me swim classes for babies and toddlers. We are especially thankful that RIOC added a class at a time shown by our internal survey to be the most convenient for Island families.
We are happy to report that this class (11:00 a.m. Sundays) is already full. It is a great service to the community that RIOC offers the classes both during the week and on the weekend, so that parents with different work schedules can participate with their children.
[See ComingUp, page 10, for available class sessions.]
Further, we would like to thank RIOC for addressing concerns about the temperature of the water and air at Sportspark. We highly appreciate RIOC’s commitment to keeping the exit door in the pool area closed at all times, and to mounting temporary heaters inside the women’s locker room until a new permanent heating system is installed. Thank you, RIOC!
RI Parents’ Network
RIRA Island Services Committee
To the Editor:
The change in the southbound Red Bus stop at Gristedes has caused hardship, especially for the elderly and disabled.
RIOC should put a bench outside 10 River Road, at the bus stop. There is adequate space available.
If the reason for the change is that ConEd has not yet fixed the underground problem, why hasn’t RIOC asked ConEd to work on it quickly, since it affects many people here? We have to cross the street and stand in bitter cold with heavy groceries or packages.
Perhaps ConEd could prop up the ground below the turnaround during the winter months so that the bus can return.